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Christopher Stokowski

Submitted 2 orders online. Dearborn Denim & Apparel - - Rated 3.9 based on 98 Reviews "Be careful about their return policy bc it does not exist! Visit the History Museums of Illinois. You are in… I am 62 years of age. He lives in New York City.

John H. St. Charles, IL. Dearborn Denim & Apparel was founded in Chicago, IL in 2016 with the intention in mind to create a great product at a great price. Love my jeans. Charged me for return delivery. Cool. What's even better about this place is that they hem then for you FREE. They grabbed my attention with a pitch for a pair of Chicago-made jeans constructed with a promise of quality American-made denim for $65. True to size 3. I bought a pair of jeans, I like the Made in US and direct to consumer model and they were okay, same with the t-shirt. What?You are going to restrich a pair of jean cuffs when clearly something was wrong during the assembly process on this pair?



In the shipping bag with the new smaller pair, Dearborn included a return shipping label and a new shipping bag for the first pair that didn’t fit.

Although they are slim cut and body hugging in places, they don't restrict movement and look fantastic. Perfect timing with your 2nd store promo. Measured dimensions are true to spec, unlike other jeans I have that are up to two inches shorter than label. I didn't notice any dye rubbing off with any of the 3 pairs I purchased from Dearborn. There's no phone number on your website.

Spend a little bit more and get a higher quality brand jean that will last. Stop by one of our stores for a free custom hem on your next pair of Dearborn denims. Will definitely buy another pair when it is time. I received replies from neither. Necessary cookies are absolutely essential for the website to function properly.

That’s as much time as a try on in a department store walking around in them. Same thing happened with my $395 pair of Burberry jeans.

I still haven't heard from anyone from your company. Their customer service is easily the worst I have experienced in the internet age. To make matters worse, they use USPS and tell you the order may show up in 3-5 days but if doesn't you have to wait 15 days to make a claim.

It was a pair of men's jeans that had women's pockets sewn into them. sent my order to the wrong location and then became argumentative around issuing me a refund/sending out a new order. There's literally nothing in their store I can wear, but they didn't budge: "I'm sorry the shirts didn't work out. This ones free. Dearborn Denim. Thank you. I have four pairs of Dearborn Denim jeans and the dye on the jeans rubs off on white couches, the jeans very drastically start losing their darker colors with time/wash. I applaud Dearborn Denim's commitment to (relatively) affordable, fair-trade jeans. While she the help she provided was efficient and generally fine, she wasn't especially friendly and didn't seem particularly interested in investing time with me as a customer. Things for sale that you…". Absolutely shameful. Is there something else I can help you with? Very disappointed and shocked that a new company like this that has so much competition would not rectify the situation on the spot.
Spend a little bit more and get a higher quality brand jean that will last. In all the years I have been ordering online, and in the decades I was doing business with mail order companies prior to that, I have NEVER had a company representative tell me, "We will not speak to you.

Dearborn Denim & Apparel - - Rated 4 based on 98 Reviews "Be careful about their return policy bc it does not exist! And at 1/3 the cost of my big brand name ones. They will not fade . Their work ware is a bit too wide for casual use but if their regular work dungaree’s came in a skinnier size, I bet it would take decades maybe even 50 years to destroy them with casual wear. I was glad I did, as discovered my size was exactly what I wear in Levi's, even though the Dearborn site suggested a longer inseam. "I don't know how these people remain in business. Trying to keep up with everything that's happening in your Lincoln Park neighborhood? "That $7 fee was my first flag, but I agreed, and asked what next steps were for a return. Getting around Chicago and Illinois is easy with our guide to ways to travel around the state. The "pre-shrunk" jeans shrunk after just 2 washes (no dryer) in 2 months. Sent back and charged a return fee.

There are other made in USA options out there that I'll be buying from in the future. I'm surprised to hear all the bad reviews. Being from Chicago, I invested a lot into this Chicago company, owning well over 10-15 pairs.The quality is an issue with these jeans, which I tolerated as being familiar with startups. I have two pairs of jeans and they're flattering and ethical. Dearborn Denim offer 15% off student and teacher discounts, as well as Lincoln Common residential and employee discounts. Visited the store in Hyde Park for my second pair of dark-wash, for well-fitting, locally-made jeans for a great price. How is this business handling reopening? We recommend 3-5 masks to cover daily use and regular washing as recommended by CDC. ), I'm back to blue shop-towel masks for now, using an unbent paperclip as a nose clamp to eliminate by-pass. Not only is the concept awesome, great fitting jeans at a great price, this place is so much more than that. Experience everything from fine dining to shared plates and takeaway fare. awful customer service. I prefer a cold water wash (inside out) and a line dry to preserve the size, the color and the shape the jeans take after I’ve worn them over and over.

"She did ask one or two questions, but I'd had it at that point. They would not wait for the order to be received and then resend it. Medium fits best for most adults. Levi’s, by the way, never got the curve thing down. Made In Chicago jeans, t-shirts, and accessories for Men and Women, starting at $59 and including FREE custom hemming on every pair. They hem them for you right in the store within a few hours. We hand make our jeans in Chicago from U.S. materials - paying fair wages. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Both pair were purchased at the same time, same size for each. Will you give me your phone number? This category only includes cookies that ensures basic functionalities and security features of the website. Absolutely shameful.I've also spoken to someone in the administration of the Postal Service here in the Boston area. This little blog runs on elbow grease, midnight oil and the occasional bad idea. That's not necessarily a bad thing, but given all of the glowing online reviews I had read and the amount of money I spent, I was expecting much more. So I've just been wearing these old  Burberry jeans that are close to falling apart. It meant something to us that your jeans are made in Chicago even though the quality isn't the best (The other review that talks about the color bleeding is true). George is a self-made thousandaire playboy who wears tailored clothing, drinks coffee and occasionally writes. Painless. He's an awesome sales person - and tailor as well!!! Not life changing but as good as any pair of denim I’ve ever owned.The black jeans I got came with two unhemmed pant cuffs. I get that a smaller business can't offer perpetual returns like (say) Macy's, but smaller *also* ought to mean more flexible and understanding, not hiding behind corporatese about processing a very reasonable return that they promised they'd do. 5 reviews. Pandemic profiteers -- these guys are selling masks that they never ship/deliver. This site uses Akismet to reduce spam. But I was relieved to find that they also make jeans with 100% cotton 13 oz. Jeans are nothing special and they charge a fee for returns. Ordered 2 pair of the same size and one pair was much smaller. I went to the Hyde Park location hoping to find a dark wash 13 oz. I will be buying my jeans here from now on. When my new tailored fit jeans arrived a few days later via USPS, they were too big in both the waist and a little too long. The 30” x 31” pair might have fit better after a wash in hot water and a tumble in the dryer in high heat.
That hasn't been the case.

There are many better alternatives, with better products, shipped timely, and no hassle returns.

Unfortunately, that level of customer service is unacceptable. I had already made the decision to buy something prior to walking into the store, but my experience in it left me just wanting to make my purchase and leave as quickly as possible. I see your order was delivered November 2nd, which is past our 30 day mark. The customer service representative replied with this:"We’re sorry to hear the jeans didn’t work out. Copyright © 2004–2020 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Men's Apparel.

Established in 2016, Dearborn Denim cuts, sews and crafts everything at their Chicago factory, using materials (denim, zippers, buttons, leather, screws) sourced from the U.S. When you first buy them, you're totally psyched cause they fit great, look great, feel great and it's a great price. Are they allowing in-store shopping? © 2020 Trustpilot, Inc. All rights reserved. When they do show up, we’re done. They then stopped responding to my emails. I eventually found a pair I liked and they got me all set up. So, I drank the Kool-Aid, and ordered a pair of them, non-shrink in vintage wash. Support local production and taste your way through Illinois. I appreciate that everything is domestically sourced, and I LOVE that they hired local refugees in need of work to join their production team!My jeans are respectively 9 and 6 months old, and both are holding up beautifully, so I don't know what the other reviewers are referring to with their complaints about quality....As a petite gal, I also absolutely love the free tailoring, though both of my pairs were already hemmed to the perfect inseam, which they call "cinderella jeans"! These guys produce quality blue jeans made in US using US denim. So I've just been wearing these old  Burberry jeans that are close to falling apart. I was treated like I was the one at fault for your product being made improperly and then told I had to do the leg work and wait for your mistake to be fixed.Take the above advice about how to operate better UX for customer service and implement. Although there was little planning ahead, we were able to have a 15 minute party in that store that no one will forget. Learn more. I reckon Carhartt still makes really high quality pants.

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