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ring alarm cellular backup not working

I brought the network down and back up and it is still displaying this on my Dashboard.
A Ring Protect Plus subscription is required to have cellular backup. Also, when I updated my router firmware and restart it, it also fails over to cellular backup.

Overall it was seamless.

How do I correct this? You can also get cellular backup with Ring Protect Plus so your system can stay online during an outage. I could not find anything in the app that let you check the cellular signal strength. When I go to my Dashboard for Ring it is displaying "Ring Alarm is on Cellular Backup".

You may have limited app functionality while your Base Station is on cellular backup, but you can still arm and disarm your Ring Alarm. Ring Alarm comes with a 24-hour backup battery that kicks in whenever the power at home goes out. after losing internet connection, Ring Alarm went to cellular backup.

Once my router was back online, it took about a minute for the base station to switch back to WiFi on its own. I did not activate an alarm as I have professional monitoring active.

I tried 15 times to reconnect to WiFi, I tried 4 different SSIDs in my house. When the router finished rebooting, Ring Alarm stayed on cellular backup. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
My Ring alarm has failed over to Cellular backup when I have lost internet connection, but still had wifi. Let me know how this works for you. Ring Alarm failed to connect every time, so I connected my Ring Alarm to my router via Ethernet cable. Not sure what happened in your use case. This worked fine, but then When the router restarted the next night, Ring Alarm lost connection to internet and went to cellular backup again. Thanks. It will take you through a re-paring to the Base and reconnecting it to your wifi network, but this should help bring it out of cellular backup! This worked fine, but then When the router restarted the next night, Ring Alarm lost connection to internet and went to cellular backup again. Hey @CoachDaveB, have you attempted to hit the button on your dashboard that says "Join Another Network?" Screenshots of the app while in cellular mode. Your Ring Alarm usually communicates with you or your monitoring service through the internet via wifi or an Ethernet cable. I had the same issue. Any time your Base Station loses its connection to the internet, regardless of the cause, a cellular backup system kicks in that will allow the system to continue to monitor your home. The next morning, it was still on cellular backup even though WiFi was back online. How does cellular backup work? I confirmed I could connect with other devices and had max signal at 10 feet from the router. I tried 15 times to reconnect to WiFi, to 4 different SSIDs in my house. Same thing is happening to me today.

Are you sure that the Ring alarm did not fail over? Was there an update or something.

Interesting. When the router finished rebooting, Ring Alarm stayed on cellular backup. Cellular backup. After losing internet connection when WiFi went down, Ring Alarm went to cellular backup. When your internet goes down, your Ring Alarm will automatically switch over to cellular backup. Ring Alarm failed to connect every time, so I connected my Ring Alarm to my router via Ethernet cable.

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