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ring doorbell 2 not working

I called in for support and was told that my porch light was causing it not to work. I fixed the IP address so it can't change and then I used that assigned IP for the port openings. Well I have street lights and a porch light but all I see is black! Switch my phone over to cellular and all I get is audio.

I've spent 3hrs on the phone with their techs and had a new doorbell shipped to me.

Hello, I have the removable battery and I have a corner kit.

Remove first your port forwarding before using dmz. I currently have the angle base installed since I have steps leading up to my porch. If you do not have another, please try chatting or calling into support to see if you can get a spare one sent out to you, or you can purchase one here. Ring app shows streaming error with black screen. The reasoning is because the infra-red lights are reflecting off the brick from the angle that it views, thus causing this washed out look. Updated the firmware. I purchased Ring Doorbell 2 and Ring spot light camera. Thanks for reaching out to me. Enable or Disabled? They said I needed to do this with port forwarding: https://support.ring.com/hc/en-us/articles/205385394-What-Ports-do-I-need-to-open-in-my-firewall-for... OK I did that. Very good article for Ring Doorbell Pro. When you go to Ring.com/Speed, what kind of upload and download speed do you have? I have the Ring Pro and could only get the live video and motion detection working by disabling the firewall on my ISP provided router.
Also the second image shows that my hardwired doorbell is running on battery. Hey @Anonymous. For the solar charger option, my home faces west and afternoon sun beams on my front porch, this might be a good option. It is 1 response a day for Netgear. What is your UPnP status? Perfect.

We are continuing to monitor the situation to ensure that the best possible service is provided to our customers. I reset my router and that has solved all the issues, including motion detection.

Let me know if this helps and if you need the link to the Corner Kit for your Doorbell, let me know if your have a Ring Video Doorbell 2nd Generation (non-removable battery) or Ring Video Doorbell 2 (removable battery). @Anonymous Since your internal and existing chime kit is not compatible with the Doorbell, this is why it is not accepting that it is hardwired to the existing doorbell setup. Since live view requires a bit more juice to power, it’s pretty smart for Ring not to include such a feature if the unit is running off of battery power in order to make it last longer before you need to recharge it. I made it it the doorbell's IP address and now I have nothing - not even sound, which I had before. I have had my Ring Doorbell 2 installed and working since November 2018. I downgraded to the old firmware....blew out all the settings and started fresh. My ring video doorbell 2 faces the street at an angle (installed using one of the angle adapters). Well, not quite perfect. If you are looking for the extra battery support, I recommend getting and installing a Plug-In Adapter for the Doorbell, or if the Doorbell gets enough light in the day (4 or more hours of direct sunlight), get the Solar Charger! https://www.netgear.com/support/product/R7000?cid=wmt_netgear_organic#download. Will the solar charger installed on it, be effective if it is not facing the sun "face on"?

You can learn more about RSSI in our Community post here. It doesn't make sense to have the doorbell on the right side of the door when everyone rings a normal doorbell on the left side and I'm not moving a porch light. UGH. Update the firmware of the router to the latest one. How about if you set the NAT Filtering to Open just to test? Internet connection is strong (802.1 ac network) and RSSI level is -60. If you’re still not receiving notifications, you’ll need to return to your application settings to clear your data. Ready to throw this router away.

You can still see the brick. I recommend also checking the wiring yourself, to ensure it is set up like this. I just emailed them and I'm hoping to get an answer with the additional ports that need to be enabled. The link below will tell you what ports you need to have open for the Original Ring Doorbell. It still hasnt worked but I will follow this discussion in case there is a solution. https://support.ring.com/hc/en-us/articles/205385394-What-Ports-Do-I-Need-to-Open-in-My-Firewall-for... Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. @urkmanry Do you have another Corner Kit piece, or did you just have the one? everything working except the live video. I've read through numerous threads and everything says for videos to be in color at night you need enough light. I had it installed via professional installation services offered by BestBuy and they used existing electrical wiring of my old standard door bell to connect to ring doorbell. I am encountering the same issue with my Ring stickupcam with my AC2200 Nighthawk Extender. Here is an article on how to set up the solar panel for the Doorbell. It seems you may have a bit of a higher RSSI, which could be causing this concern. If neither work at night, why have them? The plug in charger is not compatible with Video Doorbell 2. @Anonymous Since your internal and existing chime kit is not compatible with the Doorbell, this is why it is not accepting that it is hardwired to the existing doorbell setup.Only compatible chimes kits will allow the Doorbell to have a trickle charge into the device. Malcolm 3/22/20 The microphone on the Ring Doorbell may not be enabled and therefore, you will not be able to receive and hear any sound. However, under Device Health, I see that my hardwired doorbell is being powered by Battery. With all that said, my brother has a Netgear router and his Ring Pro worked with no issue at all. Still no live video from Ring doorbell. Hey @urkmanry.

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