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ring solar panel connector missing

and now its out of 30 days period so they cannot refund.

Also, did you order the Ring brand solar panel off Amazon? Any suggestions on how to supply power to a Gen 3 that is 30 feet from the nearest outlet? My apologises that you have gone without a response over the weekend. Unfortunately no. The cable between the two is not long enough for my application. No response, so I guess I'll send it back along with the camera too. Feel free to come back if you still are having a concern on this and I'm happy to follow up for you! Step Seven: Mount the Stick Up Cam Attach the Stick Up Cam to the base if you removed it during installation The included solar panel DC cable length is 13-ft. (3.96-m.) with a weatherproof barrel connector manufactured by Wasserstein. Community Support is available by phone 24/7 at 1-800-656-1918 or via chat 5AM-9PM PDT. I just read through my instructions after installation. Drill Holes. Simply follow the steps below: You can mount your Solar Panel directly into wood using screws and a screwdriver.

Plug your Ring Solar Panel into your Stick Up Cam. I'll be happy to help get to the bottom of this! Without that, the solar panel plug doesn't remain plugged in. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. As we are a neighbor to neighbor support forum, you will need to reach out to our support team directly for a quick follow up.

Solar Charger is a secure mounting bracket with built-in solar panels designed for Video Doorbell (2nd Generation).

The last time I called they simply said that they don't make that anymore - even though my solar spotlight cam came with instructions on how to install that bracket. Adding an extension cable is not recommended as our custom snap-fit weather proof connector is required to ensure proper power flow and weather resistance. Get it as soon as Thu, Oct 15.

The instructions enclosed with the solar panel and my spotlight cam all show that there is supposed to be a clip to secured the cord from the solar panel to the cam. I'm still using a couple original stick-up cams with a Micro usb solar panel and a couple of Gen 2 with the original panels. That should be an easy one to sort...Ring's answer seems to be way-off! Per our "How to Install" help center article, n eighbors who order a newer Solar Panel may receive a device that includes a “Weather Resistant Barrel Connector.” This connector does not match our older instructions or documentation. I bought 2 of these cables at $4.55 USD each and extended the original Solar Panel cable 20 extra feet for a total length of 33 feet and I have had no problems. I hear ya.

13-ft. (3.96-m.) cable with weatherproof barrel connector for connection with your Cameras.

I read somewhere the connector is 2.1mm, so I bought on a female micro usb to 2.1mm barrel connector on Amazon, …

$16.99 $ 16. Anyone else dealt with this? They have been dead silent and unresponsive. Also, you seemed to have shared your address information in the post, it is best not to post personal information in the Community as we value your privacy and security. The current Solar Panel page on Ring.com will also reflect a 13-ft. (3.96-m.) cable with weatherproof barrel connector for connection with your Cameras. However, the new panels connect via a barrel connector, not micro usb. @ask17 - you are correct. The included solar panel DC cable length is 13-ft. (3.96-m.) with a weatherproof barrel connector manufactured by Wasserstein. The cable has been in place for approximately one month with no issues, and allowed for optimal placement of our Ring solar panel which solved the battery drain problem on our Ring camera. If it is not the part shown in step 6, please provide an image example if possible.

•Stick Up Cam Solar comes with a Solar Panel as well as a Quick-Release Battery Pack for backup power. However, my documentation shows that it should be there in my box. Ring Solar Panel Extension Cable - Weatherproof DC Extension Cable Compatible with Ring Spotlight Cam Battery Solar Panel, Placing Solar Panel Further for Maximum Sunlight Exposure,8.2ft, White. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. That voids the warranty of most manufacturers.

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