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The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds. You will need to call support for further assistance. And they are offering no solution to customers except to buy a new one with $100 discount. After 15 seconds release that button, at that time light on the front of you device will flashes for few seconds which indicates that Ring Doorbell 2 is restarting. I agree, the most used part is not replaceable? Using a Wedge Kit to Properly Position your Ring Video Doorbell, Proper Positioning for Your Ring Video Doorbell, No Audio from your mobile device to Ring Device, What to Do if Your Ring Video Doorbell Goes Offline, Ring Video Doorbell (1st generation) Setup Mode, Charging the Battery on Your Ring Video Doorbell. Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first community forum. If you have a cracked button on your Doorbell Pro, please give our support team a call at one of the numbers available here. Release the side button, the light should begin flashing a few times. If you want to set it up again, you'll need to use the Ring app to reconnect it to your WiFi network. Hi neighbors - please reach out to our support team in regards to the cracked button your Ring Pro may have. As always, please let the Community team know if you have any questions. They told me out of warranty. For some reason, the Ring products don’t work on channels 11-12, so your Wi-Fi network should be set to channels 1-11. You can check the connection speed on your Ring doorbell for further troubleshooting. Release the side button, the light should begin flashing a few times. I have the same issue. If the light on your Floodlight Cam does not light up and flash and your Floodlight Cam is wired correctly and is receiving power, you can try performing a hard reset. Hold down the top button for a full 30 seconds. Remove the doorbell from its charging plate; Press and release the small button on the back of the doorbell You'll know your Video Doorbell is in Setup Mode when the light on the front of the Video Doorbell is spinning. If you are experiencing problems with your Ring Doorbell, you may want to perform a factory hard reset on the device. FREE 2-Day Shipping on Orders over $49 To perform a hard reset, hold down the orange button for 20 seconds. This is caused from direct sun on older units with no heatsinks, the new RingPro have a heatsink. Your Ring doorbell is compatible with 802.11 b/g/n WiFi networks operating on 2.4 gHz frequencies. Doorbell 2 Smile, you’re on camera! In order to put the device into Setup Mode, press and release the orange button on the back of the Ring Video Doorbell. Find and press the orange Reset button on the back of the Ring Doorbell for at least 15 seconds. After releasing it, the light on the front will flash a few times … All the money in the world and this is how Amazon treats people. Before using the device itself to perform a hard reset, you should always go with the factory reset option, accessible through the Ring app on your smartphone. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To perform a hard reset. It's a product marketed to be used in the outdoors. What do I do if my Ring Video Doorbell doesn't automatically go into Setup Mode? Seems like poor workmanship to me. For Ring Doorbell 2, press and hold the black button on the front side of the camera. After that happens, the unit can be … This is certainly a design flaw in that it was not tested properly to withstand the sun. $249 doorbell should last longer than 2 years. The Community is full of answers! How do I know that my Ring Video Doorbell is in Setup Mode? After releasing it, the ring light located on the front will flash a few times indicating the doorbell is restarting. I'm not sure I want to invest in another one if that's going to happen. The device should now be in setup mode. lease give our support team a call at one of the numbers available, . If your Ring Doorbell 2 is fully charged, and the light still doesn't start spinning when you push the black button, try performing a hard reset. How to Reset the WiFi on Your Ring Video Doorbell In order to connect to a new WiFi network or set up your Ring Smart Doorbell for the first time, your device needs to be put in Setup Mode. To find information on the new Ring Video Doorbell (2nd generation), click here. This is a design flaw that the company is refusing to address. Press and hold the orange button for more than 15 seconds. Remove the doorbell's faceplate then press and hold the reset button on the front of the camera for 15 seconds. In a way to do hard reset Ring Doorbell 2, you have to hold down black button for at least 15 seconds. Install your Try it out! If your Video Doorbell doesn't automatically go into Setup Mode, you can try the following: If the light still doesn't start spinning after pushing the orange button, try performing a hard reset. Factory Reset. This is a helpful way for other neighbors that come into this thread to know the proper next steps to reach a resolution. My regular doorbell was there for 13 years without cracking. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Thank you!

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